Infrastructure
Hosting, domains, and the wiring
Where your site lives and what keeps it up. Backups, certificates, forms, and going down.
Web hosting is renting space on a computer that hands your pages to anyone who asks. For a small business site of a few pages, a phone number and a form, that job is small, and most hosts can do it. The trouble is almost never the space. It is the domain name, the certificate, the backup, and how long you sit down before anyone tells you.
What you are actually paying for
Two hosting bills can read the same and do different work. Some keep finished pages and hand them over. Others build the page fresh on every visit, running a database and a stack of plugins first. The second kind has more moving parts, and more parts that can stop.
Speed is the piece you can measure yourself. Google's guidance is that the largest thing on the screen should load in 2.5 seconds or less, judged at the 75th percentile of real visits (web.dev, Largest Contentful Paint, updated September 4, 2025). Run your own address through Google's PageSpeed test on a phone and read the number yourself.
The uptime number, and what it really allows
A year holds 8,760 hours. A 99.9% uptime promise leaves room for about 8 hours and 45 minutes of downtime, and the host is still keeping its word. At 99.99% that room shrinks to about 53 minutes. Do that math before you pay extra for another nine.
Then read what the promise pays. On most plans it is a credit against your hosting bill, not against the work you lost. It also does not tell you when you are down. Unless something outside your site checks it on a timer, the first alert is usually a customer.
The certificate is the part that fails quietly
The padlock comes from a certificate, and certificates expire. After one lapses, the browser puts Not Secure next to your name, and a first time visitor takes that at face value.
They are getting shorter. Let's Encrypt issues certificates that last 90 days and recommends renewing every 60 (Let's Encrypt, November 9, 2015). The CA/Browser Forum, where browser makers and certificate issuers set the rules, approved a schedule to cut the maximum lifetime from 398 days to 47 days, starting March 2026 and finishing March 2029 (Ballot SC-081v3, April 11, 2025). That is a plan on paper, and the last step is years out.
Renewing by hand is on its way out. Ask one question: does the certificate renew itself, with nobody having to remember.
What to ask before you pay
Hosting will not fix a slow page, get you found, or make the phone ring. If your pages are heavy, a faster host moves the number a little. Do not buy a bigger plan for a problem that lives in the pages.
Five questions settle most of the rest. Whose name is on the domain registration, and can you log into that account yourself. Does the certificate renew on its own. Where does the contact form send, and does a test message actually arrive. Has anyone ever restored a backup, not just made one. And is anything outside your site checking that it is up.
Ask whoever you pay, and get the answers in writing. If nobody can answer them, that is the answer.
Everything on hosting
11 notesWill your website go down when you change hosts?
A host change does not have to take your site down. What the DNS time to live number controls, who controls it, and the order to switch in.
Read Will your website go down when you change hosts? 02Does a contractor need a .com, or will .plumbing do
What Google has published about domain endings, how many endings exist, and when a trade ending is the right pick for a trade.
Read Does a contractor need a .com, or will .plumbing do 03Does a small business website need a CDN? What to check
Cloudflare and Netlify both list a CDN on their free plan. What one does, what it will not fix, and how to check whether you already have one.
Read Does a small business website need a CDN? What to check 04What happens when the company hosting your website turns it off
Google switched off business.site websites on March 5, 2024. What was lost, what survived, and the steps to take if your address is gone.
Read What happens when the company hosting your website turns it off 05What your website backup does not cover
A site backup holds files and a database. Your domain, DNS records, email and logins sit outside it. Here is where to check each one.
Read What your website backup does not cover 06How to know if your website is down before a customer does
A free uptime monitor asks your site for a page every few minutes and emails you when it stops answering. What the free plans cover, and what they miss.
Read How to know if your website is down before a customer does 07What to do when your website says not secure
Not secure means a missing certificate, an expired one, or one stray file on the page. How to tell which, and what it should cost to fix.
Read What to do when your website says not secure 08What does 99.9% uptime mean, and what is it worth
It means about 43 minutes of downtime a month before your host owes you anything. Read what the guarantee pays and what the exclusions take back.
Read What does 99.9% uptime mean, and what is it worth 09What a static website cannot do, and what fills the gap
A static site cannot take a payment, book a job, or hold a customer login. Here is what fills each gap, and what each one costs.
Read What a static website cannot do, and what fills the gap 10Where your website contact form actually sends the lead
Hit Send and the lead goes to an outside form service, not to your site. How to find which one holds yours, and what the free tiers cap at.
Read Where your website contact form actually sends the lead 11Why we build every local business website on Astro
Astro turns your pages into finished files, so nothing gets built while your customer waits. Run the same speed test on your own site.
Read Why we build every local business website on AstroThe other groups
- Website speed What makes a website slow on a phone, how the tests measure it, and which fixes move the number.
- WordPress problems White screens, dead contact forms, abandoned plugins, and old PHP. What each one means and what to do about it.
- Migration and rankings Redirects, host changes, new domains, and the weeks of noisy numbers afterwards. What actually puts a ranking at risk.
- AI visibility What AI assistants read on a website, what you can control, and what nobody can promise you about being named.
- Local search and Google Google Business Profile for a service area business: categories, service areas, verification, reviews, and suspensions.
- AI agents and chat What an AI chat agent on a contractor website can and cannot do, and the disclosure and privacy rules around it.
- Turning visits into calls Forms, phone numbers, response times, and the lead emails that quietly go to junk. What turns a visit into a call.
- What a website costs What contractors are quoted for a website, what a retainer should list, and how to compare three bids honestly.
- Ownership and contracts Auto renewals, copyright, licence numbers, tracking numbers, and who holds your Google listing. The fine print, read plainly.
Want this run on your business?
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